What is ITIL®?

ITIL® is best practice in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group.
ITIL® is intended to assist organisations to develop a framework for IT Service Management. Worldwide, ITIL® is the most widely used best practice for IT Service Management.

What is meant by ‘IT Service Management’?

IT Service Management is a top-down, business driven approach to the management of IT that specifically addresses the strategic business value generated by the IT organisation and the need to deliver a high quality IT service. IT Service Management is designed to focus on the people, processes and technology issues that IT organisations face.

Who is ITIL® for?

ITIL® is aimed at:

• IT service providers
• IT directors and managers
• CIOs

It will also inform:

• business managers
• customers & end-users involved in building good relationships with their IT service providers
• plus any organisation that depends on IT Services.

What are the benefits of using ITIL®?

ITIL® provides a systematic and professional approach to the management of IT service provision. Adopting its guidance can provide such benefits as:

• reduced costs
• improved IT services through the use of proven best practice processes
• improved customer satisfaction through a more professional approach to service delivery
• standards and guidance
• improved productivity
• improved use of skills and experience
• improved delivery of third party services through the specification of ITIL® or ISO20000as the standard for service delivery in services procurements.

Find out more with a ITIL® V3 Free seminar

With the launch of the recently developed ITIL® Version 3 now is the time to focus and streamline your business with the globally recognised service management best practice processes. To find out what ITIL V3 and FGI can do for your business, join us at one of our free no obligation seminars. Click here to find out more