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	ISO 20000 What is ISO 20000? ISO/IEC 20000 is a standard setting out the requirements for an IT Service Management System. It helps identify and manage the key processes involved in delivering effective IT services which meet the needs of the business and the customer. ISO20000 has become an international standard, replacing the worlds first standard to IT Service Management, ISO20000.

	ISO/IEC 20000 consists of two parts: ISO/IEC 20000-1 The formal Specification and defines the requirements for an organisation to deliver managed services of an acceptable quality for its customers. The scope includes: Requirements for a management system; Planning and implementing service management; Planning and implementing new or changed services; Service delivery process Relationship processes Resolution processes Control processes Release processes ISO/IEC 20000-2 The Code of Practice and describes the best practices for Service Management processes within the scope of ISO/IEC 20000-1. The code of Practice will be of particular use to organisations preparing to be audited against ISO/IEC 20000 or planning service improvements. Benefits of ISO 20000 Developing an ISO 20000 accredited organisation will take time, however having an organisation compliant will deliver the following benefits; A more competitive business Aligned IS/IT strategy with the overall business strategy Managed and reducing risk Managed and reducing costs Faster time to implement change Improved reliability and availability of service, leading to improved customer satisfaction Suppliers and partners will become more integrated and service focused Possibility of benchmarking with other organisations'

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