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 The first to launch 5 new ITIL® v3 Lifecycle courses
FGI the UK’s leading ITIL® training and consultancy organization have launched a series of one day ITIL® v3 Lifecycle overview courses allowing delegates to receive leading edge training in these areas prior to the release of the ITIL® v3 Service Lifecycle and Capability Certification Courses later this year.
These one day introductions to the ITIL® v3 core volumes will be of interest to IT Service Managers and IT Professionals wishing to obtain knowledge of v3 practices within specific lifecycle stages.
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ITIL® Service Strategy Overview.
- Define services and market spaces
- Conduct strategic analysis
- Apply Financial Management
- Manage demand
- Drive strategy through the Service Lifecycle
- Understand critical success factors and risks.
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ITIL® Service Design Overview.
- Understand Service Design principles
- Gain a good knowledge of Service Design processes
- Gain an awareness of Service Design technology-related activities
- Identify organisation and technology requirements for Service Design
- Understand implementation approaches, Service Design roles, challenges, critical success factors and risks.
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ITIL® Service Transition Overview.
- Understand Service Transition principles
- Gain a good knowledge of Service Transition processes
- Gain an awareness of Service Transition technology-related activities
- Identify organisation and technology requirements for Service Transition
- Understand implementation approaches, Service Transition roles, challenges, critical success factors and risks.
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ITIL® Service Operation Overview.
- Understand Service Operation principles
- Gain a good knowledge of Service Operation processes
- Gain an awareness of common Service Operation activities Identify functions for organising Service Operation
- Understand technology considerations for Service Operation
- Understand and analyse implementation approaches and considerations, challenges, critical success factors and risks.
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ITIL® v3 Continual Service Improvement Overview.
- Understand continual service improvement (CSI)
- CSI methods and techniques
- Organisation and technology requirements for CSI
- Implementation approaches, challenges critical success and risks.
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