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 Finding your Way through the ITILŪ Maze
There was a time when gaining your ITILŪ qualification was fairly simple and straightforward. However, since the advent of ITILŪ Version 3 there is now a melting pot of Lifecycle, Capability, Bridging and Expert qualifications. So, where do you start, or how do you continue? How do you find the most suitable route to become an ITILŪ Expert, without getting lost in the qualifications maze? |
Firstly, it is important to establish what has changed between version 2 and version 3. The topics covered by version 3 are more up-to-date and comprehensive, but for the most part unchanged.
For delegates and organisations that are relatively new the ITIL® process, then version 3 is an obvious starting point.
However, for those delegates who already hold version 2 qualifications, or wish to fast track to the new ITIL® v3 Expert qualification, then FGI provide a straightforward route to achieve this.
All version 2 qualifications, whether at foundation or managers level, can be easily upgraded to the new version 3 qualification, with the ITIL® v3 Bridging Course.
Although FGI are one of the first accredited training organisations to offer the new ITIL® version 3 intermediate modules, the full route to achieving the version 3 expert qualification will not be available until mid 2009.
However, as one of the leading providers of ITIL® training, FGI offer an exclusive route to achieving the version 3 expert status within 19 days.
The v2-v3 Managers Expert route will take delegates through the version 2 managers’ process, and upgrade to the version 3 expert by completing the v3 Managers Bridging course.
While version 3 is similar to version 2, the new version will contain more recent information, and after all the very ethos of ITIL® is continuous improvement.
What ever route you decide, FGI offer a pass guarantee, skills protection guarantee, no course cancellation and post course tutor support with all their training courses.
So, does this all sound complicated, or are you trying to navigate through the qualification maze?
FGI specialises in ITIL® training and consultancy and will provide comprehensive advice on the different routes available.
Whether you are an individual looking to book on a public schedule course, or a large corporate organisation that require on-site training, FGI offer flexible training and consultancy solutions.
For more information or to discuss your requirements, please contact a member of the team on 01926 405 777 or visit our website www.fgiltd.co.uk
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"The Question should be - is it worth trying to do, not can it be done"¹
| Have you ever been involved in a new initiative? The introduction of a new process or new technology, the restructure of an organisation, and suddenly been asked, “Can someone explain to me why we’re actually doing this?”
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It seems that organisations are not very disciplined about questioning why something should be done, before planning how to do it.
There are two problems with this precipitate approach. Firstly, organisations waste significant amounts of time and resource on new initiatives, only to discover that they provide little or no benefit to the organisation. Secondly, organisations are too ‘busy’ with the afore-mentioned initiatives to be able to consider taking on unquestionably worthwhile, but very difficult, complex new projects. Or these more complex projects fail because they do not have the correct amount of skilled resource allocated to them.
This is definitely not a ‘Best Practice’ approach. Both the ITIL® framework for IT Service Management and the PRINCE2™ project management methodology stress the importance of asking ‘why?’ before considering ‘how?’
In PRINCE2™ this is demonstrated by the importance of the Project Business Case, which is seen as the driving force behind the project. The Business Case weighs up the costs and risks of doing the project, against the expected benefits that project’s outcome will provide to the organisation. Practitioners are left in no doubt that if a valid Business Case does not exist, the project should not be started, and if justification disappears part-way through the project, it should be brought to a close. The Business Case is considered a ‘living document’ that should be updated as the project progresses and, thus, it should always be able to prove why the business is doing this piece of work.
Another key element of PRINCE2™ is the starting-up a project process, known as ‘pre-project preparation’. Many organisations dive straight into project Initiation without considering if the project is worthwhile and viable first. Start-Up ensures that we are doing the right projects for the right reasons and provides a firm foundation on which to base the important stage of initiation.
The ITIL® version 3 Lifecycle approach to IT Service Management also places a huge emphasis on understanding why something should be done, before thinking about how to do it.
The ITIL® Service Strategy publication talks in depth about the notion of using an organisation’s assets to create value, and how IT has to be integrated with the Business in order to do this effectively. Before we design or change our IT services, we must consider our strategy by defining the market, before developing our offerings.
FGI, the ITIL® and PRINCE2™ experts, are in a unique position to be able to help organisations ask themselves ‘why?’ before considering any project. Through our blend of training, consultancy and mentoring, we can help you develop your people, process and technology to ensure that all three are aligned with your strategic objectives.
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Allard Lowenstein, O Magazine, September 2002
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 FGI launched their first public schedule Foundation Certificate in ISO/IEC 20000
FGI, the UK’s leading ITIL® training and consultancy organisation have launched their first public schedule Foundation Certificate in ISO/IEC 20000 at their training venues in Warwickand London.
The Foundation Certificate provides the basic information, awareness and familiarity with the requirements of the International Standard ISO/IEC 20000.
The course builds upon the process requirements to include; planning and implementing new services, service delivery processes, relationship processes, resolution processes, and control and release processes. Adopting the plan, do, check and act cycle for service improvement.
Developing an ISO/IEC 20000 accredited organisation will take time, however having an organisation compliant will deliver the following benefits;
- A more competitive business
- Aligned IS/IT strategy with the overall business strategy
- Managed and reducing risk
- Managed and reducing costs
- Faster time to implement change
- Improved reliability and availability of service, leading to improved customer satisfaction
- Suppliers and partners will become more integrated and service focused
- Possibility of benchmarking with other organisations'
Click here to view the complete course outline or the lastet public schedule dates
For more information
call us on 01926 405 797
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For
soft skills, technical training and specialist recruitment
visit
www.fgiltd.co.uk |
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| ITIL®
is a Registered Trade Mark, and a Registered Community Trade
Mark of the Office of Government Commerce, and is Registered
in the U.S. Patent and Trademark Office |
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