The British Computer Society (BCS) is the industry body for IT professionals, and a Chartered Engineering Institution for Information Technology (IT):

• http://www.bcs.org/BCS/

The Information Systems Examination Board (ISEB) is a division of the BCS. Through ISEB, BCS provide industry-recognised qualifications that measure competence, ability and performance in many areas of IS. ISEB are the examination board for ITIL®:

• http://www.bcs.org/bcs/products/qualifications/iseb

ITsmf are the Independent and Internationally recognised forum for IT Service Management Professionals worldwide:

• http://www.itsmf.com

ICCM are a leading supplier of ITIL® based software solutions covering service support and service delivery

• http://www.iccm.co.uk

The Institute of Service Management (IOSM) is professional body set up under with the support of the itSMF as an independently-governed body, specifically aimed at professionals in IT Service Management

• www.iosm.com

The Office of Government Commerce (OGC) is an independent Office of the Treasury reporting to the Chief Secretary and was responsible for the development of ITIL®.

• www.itil.co.uk
• www.ogc.gov.uk

Publications for Service Management Ltd. suppliers of ITIL® Publications

• http://www.itilbooks.com
  
  

Service Support focuses on ensuring that the customer has access to appropriate services to support business functions.

Issues covered include Service Desk, Incident Management, Problem Management, Configuration Management, Change Management and Release Management.

This book looks at the service a business requires of the provider in order to enable adequate support to the business users.

Issues covered include Capacity Management, Financial Management for IT Services, Availability Management, Service Level Management and IT Service Continuity Management.

This book answers the question ‘Where do I start with ITIL®?’. It explains the necessary steps to identify how an organisation might expect to benefit from ITIL® and how to set about reaping those benefits.

It will help organisations in identifying their strengths and weaknesses, enabling them to develop the former and overcome the latter.

ICT Infrastructure Management is concerned with the processes, organisation and tools needed to provide a stable IT and communications infrastructure, and is the foundation for ITIL® service management processes.

Part of a series that guides business users through the planning, delivery and management of quality IT services, this publication covers network service management, operations management, management of local processors, computer installation and acceptance and systems management.

Application Management provides an outline of the Application Management lifecycle and is a guide for business users, developers and service managers of how applications can be managed from a service management perspective.

This book positions service management at the heart of the provision of information services to the business. Based on this perspective, applications should be managed throughout their lifecycle with the business objectives in mind.

This book looks at security from the service provider stand-point, identifying how Security Management relates to the IT Security Officer and how it provides the level of security necessary for the provision of the total service to the organisation.

The guide focuses on the process of implementing security requirements identified in the IT Service Level Agreement, rather than considering business issues of security policy.

This publication contains best practice information for IT practitioners on the development and delivery of quality IS services to maximise business objectives and benefits, building on the foundation of the other publications in the information technology infrastructure library (ITIL®) series.

Topics covered include: the value of information technology for business development; business management frameworks and IS alignment; understanding the business viewpoint; supplier relationship management; roles, responsibilities and interfaces; quality management; as well as giving a bibliography, list of acronyms, a glossary, and some sample/template documents.

An overview of the IT INFRASTRUCTURE LIBRARY
This pocket guide has been designed as an introductory overview for anyone who has an interest in or a need to understand more about the objectives, content and coverage of ITIL®. Whilst this guide provides an overview, full details can be found in the actual ITIL® publications themselves.

This guide describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL®:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement.

For more information Click Here

itil community: interactive portal for ITIL® professionals. The ITIL® User Community Forum is intended to serve as an interactive and completely independent resource to support ITIL® education and enable the free exchange of ITIL® information.

Online Training, Web Conferencing and eLearning: Trainerslink.com provides news, articles, reviews events and resources in the online training, elearning, web conferencing and conference calling industries.

A comprehensive glossary of ITIL® V3 Terms and Acronyms - download