Release Management

ITIL®

Duration: 3 days
Prices From: £820 per delegate

Course Outline

Course Overview

This 3-day event equips the IT Service Management professional with the skills to understand, sell, implement and manage a Release Management process.

It follows the ISEB syllabus for Release Management Practitioner and includes assignments and tests to enable delegates to develop new skills and to assess their progress. It completes with a formal examination, leading to a recognised qualification.

The event is designed to present the information in memorable, manageable segments, with opportunity throughout for delegates to test their understanding and raise and discuss issues of particular concern. Practical sessions will allow delegates to develop their understanding as a group.

Course Content:

  • Planning and implementation of the Release process
  • Establishing and managing the Definitive Software Library (DSL) and the Definitive Hardware Store (DHS) together with the defining and implementing release policies and mechanisms.
  • Defining and implementing effective schedules and release planning processes.
  • Monitoring and reporting on the metrics of Release Management, and reviewing the effectiveness of the process.
  • Appreciating and understanding the scope of the Release Management process together with its interfaces to, and dependencies on, the other Service Management processes.

Detailed syllabus:

    1. Planning

    • Planning to implement Release Management and Release lifecycles
    • Setting the objectives and scope of Release Management
    • Understanding the potential costs, benefits and problems
    • Understanding support, tools and techniques for Release Management
    • Roles and responsibilities in Release Management

    2. Release policies and mechanisms

    • Establishing and managing the Definitive Software Library (DSL)
    • Establishing and managing the Definitive Hardware Store (DHS)
    • Designing and implementing quality assurance checks for the DSL and DHS
    • Defining and implementing release policies and mechanisms.
    • Emergency releases
    • Release mechanisms (Full, Delta and Package)

    3. The Release lifecycle, scheduling and implementation

    • Developing and implementing build, test, distribution and implementation processes Producing and managing release plans and schedules
    • Liaising with Change Management on the scheduling of releases and changes
    • Maintaining the DSL/DHS

    4. Build, Test and Implementation

    • Ensuring that authorised releases are properly built
    • Ensuring that authorised releases are independently tested
    • Ensuring that authorised releases have back-out plans
    • Co-ordinating and implementing releases
    • Backing-out failed releases

    5. Monitor and Report

    • Conducting Release reviews
    • Identifying and reporting on the metrics of the release process
    • Understanding the need for, and methods of, auditing process compliance
    • Reviewing the Release Management processes

    6. Interfaces and Dependencies

    • Defining and documenting the dependencies of Release Management on the other Service Management processes and information
    • Implementing interfaces with other Service Management processes and tools
    • Understanding the relationships with quality, project and development methodologies
      (ISO9000, DSDM, SSADM, PRINCE2)

Who will Benefit?

Service Management professionals who are working within a Release Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Service Management.

Examination

Inclusive of fee. The course completes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. The questions will be based on a Case Study and a set of discipline
specific appendices to the Case Study.

The Case Study will be the same across all disciplines and is also the same as the one used by candidates in completion of their in-course assignment. Delegates must achieve a minimum of 50% in each exam, and a combined overall total of 65%.

Course Material

Each delegate will receive a bound handout of the presentation slides with notes and clean copies of templates and other supporting material.

Prerequisites

Delegates must hold the Service Management Foundation certificate and should ideally have at least one years experience working within Release Management.

Public Course Schedule

Here are some upcoming courses from our public schedule, for a full list of dates please view our course schedule.

Release Management (Non-Residential)
Location Start Date Days Price Offers
View all course dates on our Public Schedule
London 09/02/2009 3 £0 £810 Book Enquire

Private On-Site Training

This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.

Why train with FGI?

  • Providing the full range of ITIL® & PRINCE2™ examination courses.
  • ISEB & APMG Accredited Training Organisation.
  • Over 30 Accredited ITIL® and PRINCE2™ Training Consultants.
  • Pass rates vastly exceed the national average.
  • Pass Guarantee Scheme.
  • Expert trainer interaction and post course support.
  • International and UK locations.
  • One Clear Price.
  • Skills Protection Promise.
  • Wide ranging client portfolio covering the private and public sectors.