ITIL® v3 Manager's Bridge

ITIL®

Duration: 5 days
Prices From: £1,520 per delegate

Course Outline

Course Overview:

This 5 day Bridging Course will re-enforce the key components of ITIL® v3. It will build on delegates' v2 knowledge and cover the key differences between v2 and v3 and explain how Service Management is evolving.

Following the course, delegates will sit the ITIL® v3 Diploma bridge examination. This consists of 20 complex multi-choice scenario-based questions and will take 90 minutes. Delegates will sit the exam on day 5.

Course Objectives:

This course will raise understanding of, and competence in, IT Service Management as described in the ITIL® v3 lifecycle approach, including all core components and key considerations for implementation, operation and improvement. Throughout the course the differences from and similarities to ITIL® v2 will also be highlighted and explained in depth.

At the end of the course delegates will be able to:

  • Understand and apply the lifecycle approach to Service Management
  • Relate ITIL® v3 processes to their current situation and influence developments
  • Sit the ITIL® v3 Diploma examination.

Course Content:

  • Drivers for the ITIL® Service Management Refresh to v3

    • Business Drivers
    • Legislative Drivers
    • Technological Drivers
    • Service Provision Drivers

  • Good Practice in Service Management

    • Available Standards
    • The Need for Standards
    • Links between Service Management and Other Standards.

  • The Lifecycle Approach

    • Lifecycle Phases, Processes and Activities
    • Comparisons and Contrasts with ITIL® v2 Processes

  • Functions, Roles and Responsibilities

    • Functions in ITIL® v3
    • Roles and Responsibilities Defined in ITIL® v3
    • Relationships to ITIL® v2

Who will benefit:

This course is aimed at all stakeholders in Service Management, including IT Service Managers and Service Professionals.

Course Materials:

Delegates will receive FGI ITIL® v2 to v3 Diploma Bridging courseware.

Pre-requisites:

This course is aimed at all stakeholders in Service Management, including IT Service Managers and Service Professionals.

Public Course Schedule

Here are some upcoming courses from our public schedule, for a full list of dates please view our course schedule.

ITIL® v3 Manager's Bridge (Non-Residential)
Location Start Date Days Price Offers
View all course dates on our Public Schedule
London 19/01/2009 5 £1,560 £1,520 Book Enquire
Warwick 09/02/2009 5 £1,560 £1,520 Book Enquire
London 16/03/2009 5 £1,560 £1,520 Book Enquire
Warwick 27/04/2009 5 £1,560 £1,520 Book Enquire
London 11/05/2009 5 £1,560 Book Enquire
Warwick 29/06/2009 5 £1,560 Book Enquire

Private On-Site Training

This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.

Why train with FGI?

  • Providing the full range of ITIL® & PRINCE2™ examination courses.
  • ISEB & APMG Accredited Training Organisation.
  • Over 30 Accredited ITIL® and PRINCE2™ Training Consultants.
  • Pass rates vastly exceed the national average.
  • Pass Guarantee Scheme.
  • Expert trainer interaction and post course support.
  • International and UK locations.
  • One Clear Price.
  • Skills Protection Promise.
  • Wide ranging client portfolio covering the private and public sectors.