ITIL® v3 Foundation Bridge

ITIL®

Duration: 1 day
Prices From: £325 per delegate

Course Outline

Course Overview:

This one-day Bridging Course will introduce the key components of ITIL® v3. It will cover the key differences between v2 and v3 and explain how Service Management is evolving.

Following the course, delegates will be able to sit the ITIL® Version 3 Foundation Bridge examination. This consists of 20 questions and will take 30 minutes. The examination will start at approximately 16.45.

Course Content:

  • Drivers for the ITIL® Service

    • Management refresh to v3
    • Business drivers
    • Legislative drivers
    • Technological drivers
    • Service provision drivers.

  • Good practice in Service Management

    • Available standards
    • The need for standards
    • Links between Service Management and other standards.

  • Introduction to the lifecycle approach

    • Lifecycle phases
    • Lifecycle processes and activities
    • Comparisons and contrasts with ITIL® v2 processes

  • Functions, roles and responsibilities

    • Functions defined in ITIL® v3
      Roles and responsibilities defined in ITIL® v3
    • Relationships to ITIL® v2

Course Objectives:

This course will develop a basic understanding of the ITIL® v3 lifecycle approach, including all core components and key considerations for implementation, operation and improvement.

Throughout the course the differences from and similarities to ITIL® v2 will also be highlighted and explained.

At the end of the course delegates will:

  • Understand the lifecycle approach to Service management
  • Understand the changes to ITIL® Service Management
  • Be able to relate ITIL® v3 processes to their current situation
  • Be eligible to sit the ITIL® v3 Foundation examination

Who will Benefit:

This course is aimed at all stakeholders in Service Management, including IT Service Managers and Service Professionals.

Delegates will need a working knowledge of ITIL® v2 and must possess ITIL® Version 1 or v2 Foundation Certification in order to attend this course.

Course Materials:

Delegates will receive FGI ITIL V2 to V3 Foundation Bridging courseware.

Public Course Schedule

Here are some upcoming courses from our public schedule, for a full list of dates please view our course schedule.

ITIL® v3 Foundation Bridge (Non-Residential)
Location Start Date Days Price Offers
View all course dates on our Public Schedule
London 15/01/2009 1 £335 £325 Book Enquire
Warwick 22/01/2009 1 £335 £325 Book Enquire
London 03/02/2009 1 £335 £325 Book Enquire
Cardiff 13/02/2009 1 £335 £325 Book Enquire
Bracknell 24/02/2009 1 £335 £325 Book Enquire
Warwick 26/02/2009 1 £335 £325 Book Enquire

Private On-Site Training

This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.

Why train with FGI?

  • Providing the full range of ITIL® & PRINCE2™ examination courses.
  • ISEB & APMG Accredited Training Organisation.
  • Over 30 Accredited ITIL® and PRINCE2™ Training Consultants.
  • Pass rates vastly exceed the national average.
  • Pass Guarantee Scheme.
  • Expert trainer interaction and post course support.
  • International and UK locations.
  • One Clear Price.
  • Skills Protection Promise.
  • Wide ranging client portfolio covering the private and public sectors.