Introduction to Lifecycle Overview

ITIL®

Duration: 1 day
Prices From: £250 per delegate

Course Outline

Course Overview:

This one-day course provides an overview of the Best Practice ITIL® framework, including all the core components, the key considerations for implementation and adoption of ITIL®, and the accredited examination structure. The course is interactive, with presentation sessions interspersed with group exercises and discussions.

Course Content:

  • What is ITIL®?
  • How is ITIL® structured?
  • What are the Benefits?
  • Overview of the Service Management lifecycle
  • Service Strategy: High level strategy to make sure IT are delivering the right, integrated services
  • Service Design: Design Services to met strategy and business objectives, minimising costs
  • Service Transition: Implement, manage and control changes and improvements to be effective and efficient
  • Service Operation: Co-ordinate and carry out activities to deliver the services
  • Continual Service Improvement: Review, analyse and recommend improvements to deliver specific results
  • Structure of ITIL® Examinations: Qualification scheme, credits and certification
  • Question and Answers

Course Objectives:

This course will enable participants to:

  • Understand the structure of the ITIL® framework and describe its key components
  • Describe the benefits to organisations of using ITIL® for Service Management
  • Demonstrate their understanding of each of the core components of the Service Management lifecycle
  • Assess their own organisation and Service management processes in terms of ITIL®
  • Understand the key considerations when undertaking the implementation of ITIL®
  • Describe the ITIL® qualification structure

Who will Benefit:

This overview is aimed at IT Service Managers and IT Professionals with no, or limited, prior knowledge or experience of ITIL®.

Course Material:

  • Slide show.
  • Discussion.
  • Handouts
  • Paper and pen for notes will be provided.

Public Course Schedule

For further information on upcoming courses, or if you have any questions about this course, please contact us.

Private On-Site Training

This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.

Why train with FGI?

  • Providing the full range of ITIL® & PRINCE2™ examination courses.
  • ISEB & APMG Accredited Training Organisation.
  • Over 30 Accredited ITIL® and PRINCE2™ Training Consultants.
  • Pass rates vastly exceed the national average.
  • Pass Guarantee Scheme.
  • Expert trainer interaction and post course support.
  • International and UK locations.
  • One Clear Price.
  • Skills Protection Promise.
  • Wide ranging client portfolio covering the private and public sectors.