Exam Coaching

Duration: 1 day
Prices From: £250 per delegate

Course Outline

Course Overview:

Many candidates for this difficult examination understand ITIL but fail to pass or gain a distinction through a lack of experience in answering formal examination questions.

FGI Ltd, specialists in Service Management and Project Management, run a 1-day ITIL examination coaching day to provide candidates for the Managers Certificate examination with the opportunity to improve their examination technique.

The course is designed to provide you with a detailed understanding of ways in which your knowledge of ITIL should be expressed to gain maximum marks.

During the course, you will be able to discuss your weaker topics and receive specific guidance on revision techniques. This discussion may need to be limited to ensure that the syllabus for the day is covered and all delegates have an opportunity to discuss their own topics.

The course does not replace the Revision Day, which concentrates on reviewing the Case Study which will be central to the forthcoming examination.

The course consists of formal coaching, joint discussion and some practical exercises. It starts at 09:30 and finishes at 16:30 with a short lunch at 12:30

Agenda for the day:

Baseline
• Examination feedback
• Agreement on priorities
• Feedback on mock questions

Examination Practice
• Examiners marking criteria
• Common reasons for failure to pass
• Sample questions & outline answers

Examination hints and tips
• Time Management
• Structuring answers
• Overcoming blocks

Applying a Case Study
• Identifying clues
• Answering explicit Case Study questions
• Adding Case Study information to generic questions

Handling complex questions
• Comparisons
• Initial/Ongoing/Periodic
• Benefits/Costs/Problems

Personalised Revision Plans
• Learning styles
• Completing the diagrams
• Mindmaps
• Self-test
• Study groups / partners

Who will Benefit:

Attendees will benefit from the opportunity to spend a day away from their normal environment, jointly learning proven approaches to revision and to writing effective answers to examination questions.

This course is designed for candidates who are re-sitting an examination or those who wish to improve their examination technique before sitting the examination for the first time.

Attendees should have attended an FGI course in IT Service Management within the last year and be planning to sit the next Managers' Certificate examination.

Pre-requisites:

You should also study and prepare for the examination prior to the coaching day. If you would like assistance in planning your revision, please contact us at the email address below.

You should also download an examination question from the website, attempt it and email your answer .

If you are re-sitting an examination paper, you should request the ISEB send you the examination feedback from your moist recent attempt and forward it to the above email address.

Public Course Schedule

Here are some upcoming courses from our public schedule, for a full list of dates please view our course schedule.

Private On-Site Training

This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.

Why train with FGI?

• Providing the full range of ITIL® & PRINCE2™ examination courses.
• ISEB & APMG Accredited Training Organisation.
• Over 30 Accredited ITIL® and PRINCE2™ Training Consultants.
• Pass rates vastly exceed the national average.
• Pass Guarantee Scheme.
• Expert trainer interaction and post course support.
• International and UK locations.
• One Clear Price.
• Skills Protection Promise.
• Wide ranging client portfolio covering the private and public sectors.

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