Change Management

ITIL®

Duration: 3 days
Prices From: £810 per delegate

Course Outline

Learning Objectives:

By the end of the course delegate will be able to demonstrate:

  • Ability to plan for the implementation of Change Management
  • Knowledge of prioritising and assessing the impact, cost, benefit and risk of proposed changes
  • Organising the Request For Change (RFC) authorisation process
  • Preparation for and manage the Change Advisory Board (CAB) meetings
  • Management of changes through their lifecycle
  • Production and management of the Forward Schedule of Change (FSC)
  • Ability to define and agreeing change models and standard changes
  • Knowledge of building, testing and implementation of authorised changes
  • Co-ordination of the back-out of failed changes
  • Awareness of the support tools and techniques available for the implementation of Change Management and be able to indicate how improvements can be made
  • Ability to prepare for Change Management reports for distribution throughout the organisation and monitor and report on the major metrics of the change process
  • Understanding of the interdependencies between Change Management and other IT and Service Management processes.

Who will Benefit:

Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Service Management.

Examination

Inclusive of fee. The course completes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. The questions will be based on a Case Study and a set of discipline specific appendices to the Case Study.

The Case Study will be the same across all disciplines and is also the same as the one used by candidates in completion of their in-course assignment. Delegates must achieve a minimum of 50% in each exam, and a combined overall total of 65%.

Prerequisites:

Delegates must hold the Service Management Foundation certificate and should ideally have at least one years experience working within Change Management.

Public Course Schedule

Here are some upcoming courses from our public schedule, for a full list of dates please view our course schedule.

Change Management (Non-Residential)
Location Start Date Days Price Offers
View all course dates on our Public Schedule
London 26/01/2009 3 £840 £810 Book Enquire
Warwick 09/03/2009 3 £840 Book Enquire

Private On-Site Training

This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.

Why train with FGI?

  • Providing the full range of ITIL® & PRINCE2™ examination courses.
  • ISEB & APMG Accredited Training Organisation.
  • Over 30 Accredited ITIL® and PRINCE2™ Training Consultants.
  • Pass rates vastly exceed the national average.
  • Pass Guarantee Scheme.
  • Expert trainer interaction and post course support.
  • International and UK locations.
  • One Clear Price.
  • Skills Protection Promise.
  • Wide ranging client portfolio covering the private and public sectors.